The UXmilk

Milking the user experience. Here on Medium.

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Go to the profile of Kinny Cheng
Kinny ChengFeb 134 min read

The joys of North American #PaxEx, free snacks edition

The acts of American-based legacy airlines, where they continually shift the passenger experience goalposts, have mostly become (notable?) moments…

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Go to the profile of Kinny Cheng
Kinny ChengFeb 62 min read

An airline should never declare a holiday during a holiday!

The season for travelling is bestowed upon us once again (Chinese New Year), and a certain airline has proudly advertised its own out-of-office notice publicly on Twitter:

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Go to the profile of Kinny Cheng
Kinny ChengFeb 42 min read

JAL Doctor

Japan Airlines (JAL) to introduce a registration system for doctors

With the trend of air travel clearly on the rise — and, so too, the ageing population of the world — the introduction of a registry of practicing medical physicians makes…

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Go to the profile of Kinny Cheng
Kinny ChengApr 25, 20155 min read

Lufthansa’s Premium Economy

Earlier in March, Lufthansa did a roadshow for their new premium economy product in Singapore. This gave some…

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Go to the profile of Kinny Cheng
Kinny ChengApr 4, 20158 min read

Lessons in disruption management from the #LionAirDelay incident

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The UXmilk
The UXmilk

Milking the user experience

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